Privacy Policy
Telemedicine Services Provider
Telemedicine services on the OPTML platform are provided by Telegra MD, a U.S. physician-led telehealth services provider. Patient health information collected during intake, consultation, prescription, and ongoing care is shared with Telegra MD and the licensed U.S. physicians within its network so that they can deliver clinical services to you. Telegra MD operates under HIPAA-compliant data handling standards. Patient identifying information shared with our 503A compounding pharmacy partners (Strive Pharmacy, Boothwyn Pharmacy, and Absolute Pharmacy) is limited to what is necessary for prescription fulfillment and is similarly governed by HIPAA.
1. Overview
OPTML ("we," "us," or "our") operates the website optml.health and the associated telehealth platform. This Privacy Policy describes how we collect, use, store, share, and protect information we receive from visitors, prospective patients, and active patients.
OPTML is committed to protecting patient health information in accordance with the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and applicable state privacy laws.
2. Information We Collect
2.1 Information You Provide Directly
- Identity information: name, date of birth, sex, address, phone, email.
- Health information: medical history, current medications, symptoms, weight, height, laboratory results, and answers to clinical intake questionnaires.
- Payment information: billing details and payment card information (processed by a PCI-compliant payment processor; we do not store card numbers directly).
- Communications: messages you send to our care team, providers, or support staff.
2.2 Information Collected Automatically
- Device and browser information, IP address, referring URLs, and pages visited.
- Cookies, pixels, and similar technologies used for site analytics and advertising measurement.
- Session recording data (anonymized) where enabled for product-improvement purposes.
2.3 Information from Third Parties
- Laboratory results from our laboratory partners (Quest, Labcorp, or equivalent).
- Prescription and dispensing records from partnered licensed pharmacies.
- Marketing analytics platforms (e.g., ad-platform conversion events).
3. How We Use Your Information
- To provide telehealth services, including physician consultations, prescribing, and ongoing care coordination.
- To verify your identity and eligibility for treatment.
- To process payments and manage your subscription.
- To communicate with you about your care, orders, and account.
- To comply with legal obligations including state medical board and pharmacy regulations.
- With your permission, to send product updates, educational content, and marketing communications.
- To improve and secure the OPTML platform.
4. How We Share Information
OPTML does not sell your personal or health information. We share information only as follows:
- Licensed physicians and care team members providing your care.
- Compounding pharmacies and lab partners fulfilling your prescriptions and processing tests.
- Service providers acting on our behalf (payment processors, shipping carriers, email service, CRM, telehealth infrastructure). These providers are bound by confidentiality and, where applicable, HIPAA Business Associate Agreements.
- Legal and regulatory authorities where required by law, subpoena, or valid legal process.
- Successor entities in the event of a merger, acquisition, or sale of assets.
5. Your Rights
Depending on your state of residence, you may have the right to:
- Request access to, or a copy of, your personal information.
- Request correction of inaccurate information.
- Request deletion of your information, subject to legal retention obligations for medical records.
- Opt out of marketing communications at any time.
- Opt out of certain "sales" or "sharing" of personal information (CCPA/CPRA).
- Withdraw consent to the use of cookies or tracking technologies.
To exercise any of these rights, contact us at info@optml.com.
6. HIPAA and Protected Health Information
Protected Health Information ("PHI") created or received in the course of providing care is handled in accordance with HIPAA. Please see our HIPAA Notice of Privacy Practices for details on your rights regarding PHI.
7. Cookies and Tracking
We use cookies and similar technologies for authentication, analytics, and marketing measurement. You can manage your preferences through your browser or the cookie preferences center (when launched). Essential cookies cannot be disabled as they are required for the site to function.
8. Data Security
OPTML employs administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and at rest, access controls, logging, and regular security reviews. No system is perfectly secure; you acknowledge that residual risk exists despite best-practice safeguards.
9. Data Retention
We retain personal and medical records for the period required by state and federal law (typically 6-10 years for adult medical records). Marketing and analytics data are retained for shorter periods consistent with the purposes for which they were collected.
10. Children's Privacy
OPTML services are intended for adults aged 18 and older. We do not knowingly collect information from children under 13.
11. Changes to This Policy
We may update this policy periodically. Material changes will be communicated by posting the updated policy with a revised "Last updated" date and, where appropriate, by email notice.
12. Contact Us
Questions or concerns? Contact info@optml.com or write to OPTML Privacy Officer, [Address Placeholder, finalize before public launch].